Help Centre
Find quick answers to your most common questions at Nomad Street. From shipping and delivery to returns, refunds, and payments, our FAQs cover everything you need to know.
Shipping
Where do you ship to?
We currently ship to addresses within the UK only, including England, Scotland, Wales, and Northern Ireland.
How much does shipping cost?
Shipping is £3.99 on all orders under £75. Orders over £75 qualify for free standard shipping — no discount code needed, it's applied automatically at checkout.
When will my order be shipped?
Orders are typically dispatched within 2 working days of being placed. You'll receive a shipping confirmation email with your tracking details as soon as your parcel is on its way.
Can I change my delivery address after placing an order?
Unfortunately, we're unable to change the delivery address once an order has been placed. Please double-check your address carefully at checkout before confirming your order.
Can I track my order?
Absolutely! Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to follow your order in real time.
How long does delivery take?
Standard delivery typically takes 4-7 working days to arrive.
What happens if my order is delayed?
If your order hasn't arrived within the estimated timeframe, please head over to our contact us page and we'll investigate right away.
What if I am shipped the wrong product?
We're sorry about that! If you've received an incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the item received. We'll arrange for the correct item to be sent out to you as soon as possible, along with a prepaid label to return the wrong one at no cost to you.
Returns
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and with all original tags.
What happens if I miss the 30-day return window?
If you've missed the 30-day return window, please contact us with your order number and reason for the late return. We'll review your request and do our best to find a suitable solution.
What if I don't my return back before the date stated on the returns label?
You may be responsible for covering the cost of returning the item yourself. We recommend sending your return as soon as possible to avoid any additional charges.
How do I start a return?
Simply log into your account, go to your order history, and select "Request a Return." We'll email you a prepaid returns label within 24 hours.
Do I have to pay for return postage?*
No, we offer free returns on all orders. Once your return request is approved, we'll email you a prepaid returns label to attach to your parcel at no cost to you.
*If you do not post your item by the date stated on the returns label, you may be responsible for covering the cost of returning the item yourself.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.
Can I exchange an item instead of returning it?
Yes! If you'd like a different size or colour, select "Exchange" when submitting your return request and we'll send out the replacement as soon as we receive your original item.
What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or full refund immediately.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
Can I use a discount code or gift card at checkout?
Yes! Simply enter your discount code or gift card number in the designated field at checkout and the saving will be applied to your order total automatically.
Is my payment information secure?
Yes. Our site uses SSL encryption and we are fully PCI-DSS compliant. We never store your full card details on our servers.
Will I be charged in my local currency?
Orders are charged in GBP by default.
Can I pay in instalments?
Unfortunately, we don't currently offer instalment payment options. All orders must be paid in full at the time of checkout.
